Here at Wells Custom Gunmakers, LLC., I, Dave Wells am the sole operator.
This means that my time has to be managed and juggled to meet the time demands of quality workmanship as well as quality communication with my customers.
Here are a few things to consider before doing business with Wells Custom Gunmakers, LLC.
1~ All given time frames are approximate. We do not like to go over our discussed time frames, but it does happen from time to time. There are many things that can cause a delay in the finish date. I personally do not like to explain or give excuses why I could not meet a time line. Please know that I do my very best to get your firearm to you in the discussed time frame.
2~ If you are a suspicious person, easily offended by slow communication, if you see me posting on an open forum and think "my firearm is overdue, he should be working not posting"...then Wells Custom Gunmakers, LLC. is not for you. I like to have some time off like everyone else. Most people that know me personally know that I average 12 hours a day on firearms.
3~I currently have to plan several months to a year out with complete builds and any delay or hold up on either suppliers or customers throws a huge ripple in my schedule, thereby effecting everyone's time frame in that schedule. I am truly working hard at improving my accuracy of estimated time frames, but this is still a work in progress.
4~ On a happier note....I am devoted to each individual firearm I build and work on. If something does not meet my high standards and satisfaction, I will redo or rebuild at my expense. I am only interested in 100% satisfaction from my customers on the work I do.
5~ If you send me all the parts for a rifle build I will build the rifle with those parts. Be aware that I will not be held responsible for parts that do not work together or feeding issues that may occur due to improper components. I will charge an extra fee to fix these problems.
If you are going off of my recommendations and I am organizing the parts, should any problems occur, they will be fixed at my expense.
6~ Paying for labor before the build is completed is strongly discouraged. I don't want you to feel that "I have your money and don't care about getting your firearm back to you" as this is in no way the case. I have had equal amounts of fully paid and partially paid builds go over the time frame. I do however require a 50% non-refundable deposit on all builds.
7~ If your buddy gets his firearm before you do and you ordered yours first and are offended...Wells Custom Gunmakers, LLC. is not for you. There are many things that can cause this.... Your buddy just ordered a barreled action and you ordered a complete rifle. For example, I would do several barreled actions together so it is likely that I did yours and his at the same time, but the stock work on yours takes quite a bit longer, as I do several stocks together.... or maybe coating...or maybe I had problems getting components in for yours....these are just examples, but the list goes on and on... I don't play favorites.
8~Please come to me if you feel I have offended you in any way. I would rather deal with any issues verse have hurt feelings and lost friendships. Please come to me first before posting negative comments on the internet as I'm sure we would be able to work it out between us.
9~ If you have a hunt coming up that you have your heart set on taking a new rifle with you, I highly recommend you plan far enough in advance and have a back up rifle in the event that something comes up and I am not able to meet the time frame. Again, I do my best to meet time frames, but things happen.
10~ If you read all the above and still want to work with Wells Custom Gunmakers, LLC., I would be extremely happy to work with you on your projects and custom builds.
Sincerely,
Dave Wells
Wells Custom Gunmakers, LLC.
2011 All Rights Reserved
